Policies and Procedures on RMA (Returned Merchandise Authorizations)
Summary of Our Policy:

· Credits will be issued to Jetway’s direct customers only.
· NO credit will be given for non-warranted merchandises.
· NO credit will be given for merchandises with physical damage.

Procedures:

1. Fill Out RMA Form:
· Please fill out accurate and clear information on the request form and either fax or email to our RMA Department. (Note: Any missing info or discrepancy will likely delay the RMA process. We do not accept items returned without a Serial Number(SN#)

2. Issue RMA Number:
· We will then issue a RMA number and advise you through fax or email. (Warning: RMA number is valid for 20 days after the date of issuance)

3. Shipping your RMA package:
· All customer labels, adhesives and markings on the return products MUST be removed and erased before being sent back to Jetway. (Note: If the label adhesives cover any information on the product, or the labels cause any physical destruction on the product when removed, we will consider that as physical damage and not covered in warranty.)
· Once you receive the RMA number, you can return the merchandise to Jetway. (Warning: RMA number for credit is valid for 20 days after the date of issuance)
· To ensure for a full credit, please include ALL accessories.
· RMA shipments received MUST have the RMA number clearly visible on the outside package and include a copy of the RMA request form (Evaluation return also need a RMA number).

4. Processing Your RMA:
· Items returned with physical damage are NOT covered under the warranty. A non-refundable fee of US$25 will be charged for any diagnosis done on the merchandise with physical damage or non-warranted item. An estimate of parts and labor cost will be submitted for approval prior to repair. Some defective items will not be repaired if the damage is too extensive. The turnaround time for a repaired item will be double the normal process time.
· Items returned with missing accessories(i.e. cables, software, AC adaptors, battery, BIOS, cap, etc.) may have applied charges.

5. Ship Back Your RMA
· Jetway will ship out replaced/repaired items under normal RMA condition within 14 working days from the date Jetway receives them (7 working days for DOA items) .
· We will ship back the replaced/repaired merchandise by UPS Ground or an equivalent service. Once shipped, you will receive a confirmation email tracking from UPS.
· Jetway will impose handling and service charges to non-direct customers, which is stated on the RMA form.

6. MB with Intel PGA775 socket must return plastic cover on CPU socket is required

Warning:
The solder and other materials used in some of Jetway products may contain lead, or other chemicals known to the State of California to cause cancer birth defects or other reproductive harm. Please wash your hands after contact with motherboard.