1. Please check our FAQs first, and follow our support procedure below.

2. Fill out Tech Support Form (USA Tech Support only!)

• Hardware Configuration and Problem Description: (please keep in mind that we have to recreate the problem with the information you have given us. Incomplete information will cause delay on solving your problem.)

3. How to identify PCB, BOM and BIOS revision
To find out about the CPU support table for your motherboard, it is necessary to identify the PCB, BOM and BIOS revision of your motherboard first. The support for CPUs might be different according to its revision.

• PCB Revision
  The PCB revision number is a silkscreen on the PCB. You can always find beside the model number sticker label.
• BOM Revision
  On top of serial port you can find the following label indicating lot information. The BOM revision is shown on the cell after “V”. In the example below the BOM revision is “12”.
  
• BIOS Revision
  The BIOS revision can be found in the 3rd line from the boot screen.
  

4. Email Tech Support Form to Jetway USA Tech Support Department - tech@jetwaycomputer.com, and our Tech team will reply you in the timing manner.