Policies and Procedures on RMA (Returned Merchandise Authorizations)
Summary of Our Policy:

· Credits will be issued to Jetway’s direct customers only.
· NO credit will be given for non-warranted merchandises.
· NO credit will be given for merchandises with physical damage.

Term and Condition
The warranty period is based upon the invoice date of the original purchase from Jetway Computer.
· Our warranty services cover all products purchased directly from Jetway Computer.
· Warranty only applies to defects in material and workmanship, which occur during normal use.
· Warranty does not apply to those products that are damaged due to misuse, abuse, negligence or modification.
· Warranty does not extend to any damages that occur in shipment or due to natural phenomenon such as lightening.
· Warranty will be voided if the original serial number or warranty sticker on the product is removed by accident or intentionally.
· Shipping Handling charge for customers in Canada is $20 (credit card Visa & Master only).
· Shipping Handling charge for customers in Continental United States is $10.
· Any Product located outside the Continental United States, Alaska, and Hawaii DOES NOT COVER shipping fee and will be paid by customers.
· Product purchased through auctions/online auctions/etc. Will not be covered by this warranty.

Procedures:

1. Fill Out RMA Form:

• Please fill out accurate and clear information on the request form and either fax or email to our RMA Department. (Note: Any missing info or discrepancy will likely delay the RMA process. We do not accept items returned without a Serial Number(SN#)

• We will then issue a RMA number and advise you through fax or email. (Warning: RMA number is valid for 20 days after the date of issuance)

• All customer labels, adhesives and markings on the return products MUST be removed and erased before being sent back to Jetway. (Note: If the label adhesives cover any information on the product, or the labels cause any physical destruction on the product when removed, we will consider that as physical damage and not covered in warranty.)
• Once you receive the RMA number, you can return the merchandise to Jetway. (Warning: RMA number for credit is valid for 20 days after the date of issuance)
• To ensure for a full credit, please include ALL accessories.
• RMA shipments received MUST have the RMA number clearly visible on the outside package and include a copy of the RMA request form (Evaluation return also need a RMA number).

• Items returned with physical damage are NOT covered under the warranty. A non-refundable fee of US$25 will be charged for any diagnosis done on the merchandise with physical damage or non-warranted item. An estimate of parts and labor cost will be submitted for approval prior to repair. Some defective items will not be repaired if the damage is too extensive. The turnaround time for a repaired item will be double the normal process time.
• For Chassis, Barebone, and Notebook, items returned with missing accessories (i.e. cables, software, AC adapters, battery, BIOS, cap, etc.) may have applied charges.
• For Motherboard RMA Repair/Replacement: Do NOT send the accessory components back. We will return with the required manual and CD only.

• Jetway will ship out replaced/repaired items under normal RMA condition within 14 working days from the date Jetway receives them (7 working days for DOA items).
• We will ship back the replaced/repaired merchandise by UPS Ground or an equivalent service. Once shipped, you will receive a confirmation email tracking from UPS.
• Jetway will impose handling and service charges to non-direct customers, which is stated on the RMA form.